This is to tell people how pathetic support is bluehost giving at the time of problem. I am facing problems with simple script on my reseller account from last few weeks. It gives this error “Error logging in to SimpleScripts. Please try again. If this problem persists, please contact technical support.”. I thought it would get resolved in some days, but its been around a month and nothing is working.
Installing wordpress manually takes time and sometimes the files got broken in the transfer. So i contacted bluehost support, first their chat window says wait time 1 minute and it literally took 25 minutes to start the chat. Actually, i tried to contact them many times, but quit in between because of this. You can know how much time they will take if it says 10 minutes.
Their executive “Paul” told me they are working on it, nothing more, no estimated time nothing. I asked if he can help me install wordpress from their end because sometime back some other executive installed it for me in a blink. So i asked him, he gave me link of installing wordpress manually. I told him i know it but i have to install many wordpress sites and i can’t do it manually. Then he gave me a long explanation that their support is not meant to install wordpress. He copied the explanation from some document. I told him about my previous experience, he said the executive had broken their support bounds, but he can’t. This explains how lame is their support. No one read the full terms and conditions when buying a hosting account and they can give explanation of doing nothing always.
I had this kind of experience with hostgator, so i shifted to bluehost, but at the time of problem their support is also lame.